Confirm device and app state
Install the latest app build available to you and make sure the operating system is current.
ComWatch Support
Setup help, playback guidance, and direct contact.
Use this page when you need help with source setup, Theater Mode behavior, commentary sync, or general product questions. If you need a human, the contact path is simple and direct.
Start Here
Three checks solve most support requests faster than a long thread.
Before reaching out, confirm the environment, narrow the source involved, and note whether the issue changes when playback is coordinated or independent.
Reconnect the source if needed
If the issue is tied to Plex, Patreon, YouTube-backed content, or another connected source, retry the sign-in or selection flow to rule out expired sessions or stale metadata.
Note the playback context
Tell us whether the problem happens during Theater Mode, picture-in-picture, background playback, or only while synced playback is active.
FAQ
Common ComWatch questions.
What does ComWatch do?
ComWatch pairs a main video with commentary so you can keep the companion stream visible in picture-in-picture while the primary video stays in focus.
Which devices and sources are supported?
ComWatch is built for iPhone, iPad, and Mac. Depending on the build and your available integrations, it can work with local files plus connected source flows such as Plex, Patreon, and YouTube-backed commentary.
What should I do if commentary drifts out of sync?
First confirm whether synced playback is enabled. Then try seeking again from the main video, replay the same moment, and check whether the drift happens with one provider or across every source. Include that comparison when you contact support.
Why is a source not loading or browsing correctly?
Source issues are often tied to expired sessions, changed permissions, or remote library metadata. Reconnect the provider, refresh the selection flow, and note whether the problem affects browsing, thumbnails, or playback itself.
How do picture-in-picture and background playback behave?
ComWatch is designed to keep the session more resilient when you leave the app, use native picture-in-picture, or rely on now-playing controls, but the exact behavior can still depend on the active source and platform.
How do I contact support?
Email [email protected] with “ComWatch Support” in the subject line. Include your device, operating system version, connected source, and a short screen recording if you can reproduce the issue reliably.
Need a direct path?
Use email for product support and the studio contact page for broader inquiries.
Product troubleshooting, source issues, and playback bugs can go straight to email. General consulting or partnership questions should go through the main Innovation Blend contact flow.